Refund & Return Policy
At Lastralix, we want you to be satisfied with your purchase. If something is not right with your order, we are here to help. Please review the return and refund guidelines below.
Return Window
Customers may request a return within 30 days of receiving their order.
To be eligible for a return, the item must:
• be unused and in the same condition as received
• be returned in its original packaging
• include all original parts, accessories, and instructions
Items that show signs of use, damage, or assembly may not be eligible for a refund.
Non-Returnable Items
The following items are not eligible for return:
• products that have been assembled or installed
• items damaged due to misuse or improper handling
• items returned without original packaging
• clearance or final sale items (if applicable)
These conditions help ensure product quality and safe resale standards.
How to Request a Return
To initiate a return, please contact our support team:
Please include the following information:
• your order number
• the reason for your return request
• photos of the product if it arrived damaged or defective
Once approved, we will provide return instructions.
Returns must be authorized before the item is shipped back.
Return Shipping
Unless the item is defective or damaged upon arrival, customers are responsible for return shipping costs.
Because our products include large furniture items, return shipping costs may vary depending on the size and weight of the product.
In some cases, large items may require freight return pickup.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery.
Please include clear photos of:
• the damaged item
• the packaging
• the shipping label
After review, we will offer one of the following solutions:
• replacement item
• partial refund
• full refund when applicable
Refund Processing
Once the returned item has been received and inspected, we will notify you of the refund approval.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Order Cancellations
Orders may be cancelled within 12 hours of purchase if the order has not yet entered the shipping process.
Once an order has shipped, cancellations are no longer possible and the order must follow the return process.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, please place a new order and return the original item according to the policy above.
Contact
If you have questions regarding returns or refunds, please contact us:
Our support team responds within 1 business day.
